Privacy Policy
Privacy Policy
Effective Date: Jan 01, 2025
Company Name: Mars Software and AI Solutions Pvt Ltd
Website: www.marsaitech.com
At Mars Software and AI Solutions Pvt Ltd ("Mars Software", "we", "our", or "us"), we are committed to protecting the privacy, confidentiality, and security of the personal data we collect from our clients, users, and partners. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard your personal information in compliance with applicable laws including the Data Protection Act of Sri Lanka and global standards such as the GDPR (where applicable).
1. Information We Collect
We may collect and process the following categories of personal information:
a) Personal Identification Information
- Full name
- Email address
- Phone number
- Company name
- Designation
- NIC/passport number (where required)
b) Business & Transactional Data
- Billing and invoicing details
- Project requirements, documentation, and contracts
- Communication records (emails, chats, calls)
c) Website & Usage Data
- IP address
- Device type
- Browser information
- Pages visited and time spent
- Referral sources
- Cookies and tracking information (see section 7)
d) Marketing and Communication Preferences
- Newsletter subscription data
- Event registration
- Feedback and survey responses
2. How We Use Your Information
We use the data we collect to:
- Provide and manage software, ERP, and IT services
- Customize user experience on our platforms
- Respond to inquiries and provide technical support
- Process transactions and send invoices
- Send updates, newsletters, and promotional content (only with consent)
- Conduct analytics, improve our services and develop new offerings
- Comply with legal and regulatory obligations
3. Sharing and Disclosure
We do not sell, rent, or trade your personal information. However, we may share it in the following cases:
- With third-party service providers or subcontractors strictly for delivering our services (e.g., hosting partners, analytics tools, payment gateways)
- With your consent for marketing or referrals
- When required by law, regulation, subpoena, or legal process
- To protect the rights, property, or safety of Mars Software, our users, or others
All third-party processors are bound by strict confidentiality and data protection agreements.
4. Data Storage and Security
We take all reasonable technical, administrative, and physical measures to:
- Protect your data from unauthorized access, alteration, or destruction
- Encrypt sensitive data in transit and at rest
- Regularly update our systems and patch vulnerabilities
- Restrict access based on roles and permissions
Data is stored in secure data centers located within Sri Lanka or in regions compliant with international data protection standards.
5. Your Data Protection Rights
Depending on your location and applicable laws, you may have the right to:
- Access and receive a copy of your personal data
- Correct or update inaccurate information
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing
- Withdraw consent for marketing at any time
- Lodge a complaint with a relevant supervisory authority
To exercise any of the above rights, contact us at:
6. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and financial record-keeping obligations
- Resolve disputes and enforce agreements
Data no longer required will be securely deleted or anonymized.
7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Enable core functionality
- Analyze website traffic and usage trends
- Personalize content and marketing
You may control or disable cookies through your browser settings. However, disabling cookies may affect site functionality.
For more information, see our Cookie Policy.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of such websites. Please review their policies independently.
9. International Data Transfers
Where necessary, your data may be transferred and processed in countries outside Sri Lanka. We ensure such transfers are done in compliance with applicable legal safeguards.
10. Children’s Privacy
We do not knowingly collect or process personal data from individuals under 16 years of age. If you believe a child has provided us with personal information, please contact us immediately for deletion.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. All changes will be posted on this page with the updated effective date.
We encourage you to review this policy regularly.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact:
Mars Software and AI Solutions Pvt Ltd
📍 1st Lane, Zone 07, Millennium City, Athurugiriya,
- Colombo, Sri Lanka.
Frequently asked questions
Here are some common questions about our company.
You can reach our customer support team by emailing info@marsaitech.com, calling +94 777 96 70 96, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.