Client Success & Onboarding Hospitality/ Tourism / Aviation - ERP Industry Training Internship
Remote
At Mars Software & AI Solutions Pvt Ltd, a fast-growing digital consulting company, we drive process automation and digital transformation across diverse industries — including hotels, hospitals, real estate, retail, and more.
This internship offers valuable exposure to automation tools and cloud-based Customer Relationship Management (CRM), Front Office Management, Business Management, and Ground Operation Management systems. These essential skills will boost your career and prepare you to be future-ready with cloud technologies used by leading companies in the hotel, real estate, and aviation sectors.
Students pursuing diplomas or degrees in Hospitality, Tourism, Business Management, or Aviation can expand their career horizons by diving into the dynamic fields of IT, ERP systems, and business transformation. This opportunity enables them to build valuable skills that go beyond traditional industry roles and prepare them for the evolving demands of modern businesses.
Gain hands-on experience with cutting-edge tools needed for a successful global career in customer relationship management, while developing critical business analyst knowledge to thrive in today’s digital economy.
What We’re Looking For - Qualifications:
- Pursuing or recently completed a Diploma, Undergraduate, Graduate Degree, or HND in Hospitality Management, Business Management, IT, Aviation, or a related field.
- Interest in gaining experience in Hospitality Management, Aviation and Logistics Management, or Business Analytics.
- Passion for technology, ERP systems, and digital transformation, with eagerness to build a future-ready career in tech-enabled business environments.
- Strong willingness to learn and adapt in client-facing roles.
- Good communication and teamwork skills, with a professional attitude and growth mindset
- Ability to document project details and summarize client meeting outcomes clearly.
Responsibilities
- Participate in client-facing activities such as meetings and requirement gathering
- Be involved in site visits and implementation planning (Hospitality, Real Estate, Aviation industries, etc.)
- Gain hands-on exposure to ERP systems, CRM tools, and digital project workflows
- Map real-world operational processes to modern CRM solutions
- Collaborate with our business consultants on project coordination, analysis tasks, and planning
- Combine your industry knowledge (Hospitality, Aviation, Construction, etc.) with IT consulting skills and launch your career at the intersection of technology, operations, and customer experience, which is essential for a future-ready career.
Our Company
What You’ll Gain - Benefits
- Exposure and training in Front Office Management Systems, HR Management Systems, Ground Operation Management (Aviation industry), and modern ERP tools used by top hotel chains
- Exposure to Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) systems, and Travel Booking Systems
- Cloud-based IT tools training to prepare you for the modern digital workplace
- Opportunities to join high-end client meetings and contribute to real-world project management activities
- Experience with globally recognized CRM platforms, Event Management, and Project Management tools used by leading luxury hotels, event planners, and hospitality brands
- Skills to work confidently in automation-driven environments, covering event planning, guest services, and operations
- Access to globally recognised courses and certifications in business analysis, CRM Tools ERP, and cloud technologies – fully company-sponsored.
- Company-sponsored opportunities to attend enterprise customer site visits to gather requirements and understand business operations.
Perks
An internship position
Trainings
Comprehensive onboarding training and prompt support to ensure your success.
Professional Activities
Professional certificates for various industry training, with all costs covered.
Remote Work
Work-from-home opportunity.